Your questions answered

Q   What cover is available under my policy in relation to Coronavirus or FCO change in advice? 
A   For full details about our travel insurance policies and Coronavirus/Covid19 please see our dedicated page:

Information about Coronavirus/Covid19 >>

Q   Will my policy be valid after Brexit? 
A   Any policy already issued for travel post-Brexit will remain in place and cover will continue as per the contract at the time of sale.
We also understand that many people will be abroad in EEA countries over the Brexit period and again, we want to reassure you that cover will continue. In the unlikely event that no deal is made and air traffic is grounded, or there are any other interruptions to travel, our stance is as follows for all policy holders:

  • If a you are abroad, we will automatically extend your cover with no additional premium
  • If you have a policy in place and are unable to travel, we will offer a refund or the option to change your travel dates within the usual terms of a policy

Q   Do you have any age limits?
A   yes, we can offer single trip insurance to travellers aged up to 85 and annual travel insurance to travellers aged up to 75

Q   Are there any medical conditions you can't cover?
A   we can cover virtually most diagnosed medical conditions, we cannot cover you if you are awaiting investigation to determine what condition you have - it must have been diagnosed for us to insure you.

Q   I didn't receive my documentation from you!
A   this sometimes happens as our email to you may be sent to a 'junk' folder within your email providers settings. All our documentation is sent by email very quickly after you buy from us. Please check your junk files before contacting us, and ensure you enter your email address correctly!

Q   Why does my policy cost more than my holiday!?
A   We're not insuring the holiday (other than for cancellation), we're insuring YOU, and the medical bills you may incur while you are away