Making a claim

For policies purchased after 1st July, 2015

Claims: 0203 829 6761 or download the relevant form at

24 Hour Medical Emergency Assistance: + 44 (0) 203 829 6745 (Emergencies only)

For policies purchased before 1st July, 2015

No Limits Travel Claims
PO Box 1037
Oakleigh House
Cardiff CF11 1HU
Telephone: 0330 102 6257

For Claims under Section I & Legal Expenses

Chancery House
St Nicholas Way
Surrey SM1 1JB
Telephone: 0208 652 1313

The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

When contacting the claims department, please quote state your insurance is provided by and have the following information to hand:

  • Name of Your policy and where it was purchased
  • Policy number
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in Your claim being delayed.